Establishing appropriate Quality Assurance metrics is important for several reasons. Metrics not only measure the health of your quality system, they have the ability to change behaviour, drive quality culture and improve both individual and company performance. This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture. This course will also discuss the latest draft guidance from the FDA in regards to Quality Metrics.
This course will discuss the importance of establishing metrics, how to distinguish Key Performance Indicators (KPIs), as well as, how to utilize those metrics to drive Quality Culture.
This course will also discuss the latest draft guidance from the FDA in regards to Quality Metrics.
Areas Covered in the Session :
Part 1 – Establishing Appropriate Quality Metrics
Understand why metrics are important to both individuals and management
Understand the difference between Key Performance Indicators (KPIs) and metrics
Review common Quality metrics and the associated mathematical equations
Discuss the use of dashboards
Discuss common errors associated with establishing metrics
Part 2 – Driving Quality Culture through appropriate Quality Metrics
Understand that what gets measured will directly impact employee behaviors
Discuss how to ensure Quality metrics will result in the behaviors you want
Discuss how to utilize Quality metrics to improve both individual and company performance
Part 3 – Discuss the 2016 Draft Guidance from the FDA on Quality Metrics
Review the contents of the FDA guidance on Quality Metrics
Who Should Attend:
Research and Development Departments
Quality Departments
Manufacturing Departments
Engineering Departments
Operations Departments
Regulatory Affairs Departments